Skip to content

Career & Internship Prep • Guide

The Beginner’s Guide to Professional Communication

How to write emails, send follow ups, message mentors, and communicate professionally online.

May 20269 min read

Writing an email to a teacher, mentor, or employer isn’t like texting a friend. Professional communication is a soft skill that establishes trust instantly.

Understanding how to structure your messages, set the right tone, and follow up appropriately will make professionals eager to work with you.


1. The Anatomy of a Professional Email

Subject Line: Make it clear, descriptive, and short (e.g., "Question about Internship Application - Name").

Greeting: Start with "Dear Mr./Ms. [Last Name]" or "Hi [First Name]" if you already know them. Avoid "Hey" or "Yo".

The Body: Keep it to 3-4 sentences. State who you are, the purpose of your email, and your specific question or request.

Sign-off: Close with "Best regards," "Sincerely," or "Thank you," followed by your full name.

2. The Rule of 3-5 Days (Follow-ups)

People get busy, and emails slip through the cracks. If a professional doesn’t reply, it’s rarely personal.

Wait 3 to 5 business days before sending a polite follow-up. Reply in the same thread so they can see your original message.

Keep the follow-up short: "Hi [Name], I hope you’re having a great week. I’m just following up on my previous email. Let me know if you have 10 minutes to connect! Thank you, [Your Name]."

OnDeck Team

OnDeck Coaching Team

Prepared by the OnDeck career coaching mentors.